PPG Updates

In this meeting, we explored the wide range of roles within primary care, with a focus on the expanding team beyond GPs and nurses. We discussed the roles of clinical pharmacists, social prescribers, and advanced practitioners, aiming to improve understanding of the services available and how care navigation works within the practice. This session helped clarify how patients can access the right care from the right professional at the right time.

Click to download slides from the meeting.

Patient Participation Group (PPG) Meeting Summary – 11 August 2025

The Patient Participation Group met on 11 August 2025 for a highly productive and engaging session. The discussion was described by attendees as both useful and insightful, with a strong focus on improving patient access and awareness of digital tools with many practical ideas shared. 

Key Discussion Points & Brainstorm Outcomes:

• Overcoming barriers in teaching patients how to use online services.
• Exploring digital consultation options for a range of non-urgent needs, including:
  • Requesting smear tests and vaccines
  • Updating personal details
  • Completing travel forms
  • Submitting subject access requests
  • Setting up online access
  • Requesting sick notes
  • Requesting updates on referrals
  • Addressing queries that could be resolved at a pharmacy first

• Emphasis on improving patient confidence in using digital services through better support and communication.

• Supporting patients to feel more confident with online tools through guidance and reassurance.

SystmConnect Awareness Campaign:

The group discussed the practice’s plan to raise awareness of SystmConnect, a new online contact form system that:

• Allows patients to submit non-urgent requests without calling or visiting the practice
• Integrates with existing NHS App and SystmOnline logins (optional)
• Helps reduce phone line pressure and speeds up responses
• Is designed to make it easier for patients to explain their needs, with requests prioritised appropriately

The benefits of SystmConnect were clearly explained, and it was agreed that ongoing patient feedback will be welcomed throughout its rollout to ensure it meets local needs.

Next Steps:

• The PPG will actively promote SystmConnect and other access options within the community.
• The practice will continue to monitor usage, collect feedback, and provide training for both staff and patients.
• Printed guides and in-person support will remain available to ensure inclusivity for those less confident with digital tools.

Next Meeting: Tuesday 11 November 2025

Click to download slides from the meeting.

The next meeting is scheduled to be held on 11/11/2025. Members will be contacted closer to the time once fully confirmed with further details.