Configure Appointment Details

Urgent advice: IMPORTANT: Please Note:

Changes and Cancellations: If you can't make it to your appointment, get in touch with the practice as soon as you can. This way, someone else can take that appointment. If you got a text reminder, you can cancel by following the instructions in the message. If you use online services, you can also cancel through your Patient Access account.

Appointment Notifications: We send confirmations, reminders, and other important information through text messages. If you don't want to get texts from us, just let the Reception Staff know, and they'll update your record. To make sure we can do this - please keep your contact details up to date with us.

Being Late: Be on time for your appointment. If you're more than halfway through your allocated time, the doctor might not be able to see you. If you miss your appointment, you'll have to wait until the next working day to reschedule, unless it's a medical emergency.

Please tell us: If you need an interpreter or have unique communication needs for your appointment, if there’s a specific doctor, nurse or other health professional you would prefer to see and if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call. Let the receptionist know when you book.

Non-urgent advice: The right person will see you now.


Here at TBMG we have a range of skilled and qualified staff working alongside our GPs, available to see patients. As a result, our receptionists may ask you a few questions related to your query to make sure you get the right treatment, this could be:

Practice Nurse - Practice nurses work in our practices to assess, screen, treat and educate patients, and help doctors give medical care.

Healthcare Assistant - Healthcare assistants are available to provide patients with a range of medical services including dressings, administer vaccines, ECG's, blood pressure readings, health checks, weight/BMI amongst other services.

Clinical Pharmacist - We have clinical pharmacists working for our practice who are here to help with things like medication reviews, health checks (e.g. blood pressure) and medication queries and changes.

Pharmacy Technician - Here to help with queries including repeat medication requests, changing quantities of medicines, reconciling medicines and finding suitable alternative medicines when there are stock issues.

Mental Health Practitioner - Our mental health practitioners (for adults and children) are on hand to provide emotional and practical support and improve access to relevant mental health services and they allow for longer appointments.

Social Prescribers - Are on hand to connect patients (adults and children) with non-medical support, empowering them to address issues beyond the clinical setting to enhance overall health and wellbeing which might include support with finances, work, emotional wellbeing and loneliness.

First Contact Practitioner - Sometimes people get mixed up and call this a “physio”, but If you haven't already consulted a GP about a specific musculoskeletal issue, this might be the right clinician for you to see. As a first contact practitioner, they conduct thorough assessments and offer personalised treatment plans for conditions affecting the muscles, bones, joints, and soft tissues and refer for x-rays and other treatments.

Physician Associate - Physician Associates (PA's) work as part of our team with supervision from a named senior doctor, providing care to patients at our practice and in home and care home environments. 

Advanced Practitioner - Our advanced practitioner conducts clinical assessments and develop a clinical impression or diagnosis that will ensure the most effective management and referral if needed. This includes identifying the need for and requesting appropriate investigations and tests.

General Practice Assistant - Our GPA provides a range of medical services including vaccinations, annual reviews and health checks for patients with appointments that are longer than standard GP appointments to allow more time for your query to be addressed. 

Non-urgent advice: Make an Online Request

Contact your doctor online and avoid phone queues

How does the service work?

  • Complete a simple form about your problem or request
  • Your GPs decide on the best treatment for you
  • The practice responds with advice, a prescription or an appointment
  • You will get a response within 2 working days

Click here to submit an eConsult now


Non-urgent advice: Evening and Weekend Appointments (Enhanced Access)

You can pre-book appointments around your busy daily schedules and appointments are available 7 days a week.

Click here for more information.

Non-urgent advice: Additional Information:

Home Visits - Patients are requested, where possible, to telephone before 11am if a home visit is required that day. We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery. Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Travel Vaccinations - If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world. Find out more here: View the NHS Travel Vaccination Advice