Patient Feedback and Reviews

Non-urgent advice: Thornaby and Barwick Medical Group (TBMG) Patient Reviews

Below you can read a selection of feedback provided by patients about the staff and services provided by our GP surgery. 

If you would like to share your feedback with us, please use our feedback form.

"Lovely and understanding"

"On my last call to arrange a nurse appointment. The receptionist was lovely and understanding. Very helpful and empathised. A credit to your team. I've never had any issues with the surgery or team or generally getting an appointment."

"One of the best doctors I've ever met"

I brought my young son into the practice today as he is unwell. We saw Dr William Harrison. He was an absolutely amazing doctor - one of the best doctors I’ve ever met. He had such a lovely manner with my son and used lots of different techniques to put him at ease. I really appreciated how thoroughly he examined him and how nice he was. Thank you.

"Thank you so much Laura"

"I would like to give a massive amount of thanks and praise to Laura from the Ingleby barwick reception team. Laura is absolutely amazing and goes the extra mile to ensure myself and my family are always given the best possible care and service. Laura is so understanding and this really helps my family. Thank you so much Laura."

"I have full confidence"

"Telephoned consultation today with Dr. Krithika. The second I started speaking to her I felt reassured. She gave the impression that I could have confidence in her understanding of my problem. Her understanding of my problem was immediate and her treatment plan I have full confidence in."

"Very well organised"

"Just had COVID jab at the ingleby branch, very well organised, very efficient and everyone involved from start to finish (including setting it up on the phone) was very professional and helpful. Thanks to everyone."

"I cannot fault the doctors and receptionists"

"I cannot fault the doctors and receptionists at this practice. I have been registered here for over 20 years and it has become more difficult to get an appointment (a nationwide problem) which is very frustrating but the care, knowledge and professionalism of the staff remains the same."

"Always goes above and beyond"

"I just wanted to express my thanks to Penny. She always goes above and beyond to help and advise, always in a caring and professional manner. Thanks for doing so well in what have been very challenging times."

"You have all helped so much"

"I have had a difficult time dealing with my private healthcare. As someone who suffers with anxiety it has been very stressful. You have all helped so much to keep me sane through the process, so I wanted to say thank you."