NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 76
      Good 23
      Neither Good Nor Poor 1
      Poor 7
      Very Poor 20
      Don't Know 1

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    Just used the ‘call back service’ for 1st time (15th in queue). Was delighted to hear/see this tech now installed @ TBMG. Some 26min later my call was indeed returned, which left me half an hour free to do other ‘essential things’ & not block up my phone. Thankfully, TBMG have called me since iPhone call screening was introduced so the call was instantly recognised. I hope the system is designed with this new tech in mind. ‘Call back’ makes patients’ lives so much easier & you don’t lose your place in the queue - thank you! Tuesday 5 May 2026
    This is an excellent GP practice. You have times in the day where if you need to see a Doctor the staff will try their best to fit you in. I have no complaints about this practice. Very caring , understanding abd give you very good advice and help . Saturday 18 April 2026
    I had an appointment with Dr King yesterday, she was really caring and thorough. I have a really bad case of shingles with terrible back pain. She was very understanding and is following up next week. I have also dealt with Dr King through my job role in a care home. She always ensured she was caring and compassionate when she visited the residents/ patients. Reception staff are always very kind and helpful especially Lynn and Julie Friday 17 April 2026
    I seen Dr Lucy newton yesterday and she was very friendly and listened to everything I had to say ..she listend to my concerns she was absolutely brilliant Friday 17 April 2026
    Because of the gp. Dr King was absolutely fantastic and i really felt like she listened and was so thorough with everything. Friday 17 April 2026
    I have always been happy with this surgery. Reception staff are very helpful, Doctors and Nurse Practitioners always give the best possible care and advice. On a recent visit I saw Dr Kendall, I have seen him in the past, again I felt he listened to me and I was happy with his advice. He wanted to check on more information and contacted me a few days later to update me. First class service especially in these times of pressure and cuts. Friday 17 April 2026
    The online booking & e-Consult system is excellent. However, if you pause to fill in the reason for your appt, as requested by surgery, the slot is lost/gone when you press ‘Book’. Might it be an idea to add an ‘Edit’ button/facility so patients can add the reason for appt afterwards. This would be so valuable to both patients & Dr’s. It’d save time & help them pre-appt to access correct area of patients notes. So much valuable time wasted searching & explaining. Wednesday 15 April 2026
    The Doctor was very understanding and explained matters very well. She discussed my symptoms well and prompted some tests I needed immediately. Monday 13 April 2026
    Great surgery, helpful and welcoming staff and the doctors and nurses always take great interest in helping out all they can. Friday 10 April 2026
    Appointment with nurse was on time. I was in and out. Thursday 9 April 2026