Our aim is to give our patients the highest possible standards of service and try to deal swiftly with any problems may occur.If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.

We operate a practice complaints procedure as part of an NHS complaints system, which meets national criteria.

All complaints should be sent in writing to:

Mrs Louise Mason-Crowe

Practice Manager


Thornaby Medical Centre

Trenchard Ave



TS17 0EE