Our aim is to give our patients the highest possible standards of service and try to deal swiftly with any problems may occur.If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.

We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.

All complaints should be sent in writing to:

Louise Mason-Crowe,

Thornaby Medical Centre,

Trenchard Ave,



TS17 0EE

Download complaints procedure